Avery County Emergency
Reviewed / Updated:
August 3, 2010
may appear slightly different in your
version of EPlan
designed by emergency management
professionals. We have been in the
“trenches” just like you. We have been
out there on chemical spills and doing
damage assessment after a tornado or
hurricane. We have managed the EOC when
disaster strikes and we have been there
when the budget is cut and you have
nothing to work with and no time for
training or to write plans. The “keep it
simple” philosophy of EPlan was
incorporated in the overall design.
Documents and information are at your
fingertips. It is difficult to be fully
prepared for every disaster or
catastrophic event, but solid emergency
planning coupled with training can help
you and your community be ready for most
threats. Working with you, EPlan can
help you do that.
Most emergency plans have hundreds of
references. EPlan has them too. The
difference is that EPlan takes you to
that reference with the click of a
button. Here are some of our features
and why we think we are the best product
on the market.
to navigate, just click
to locate reference documents, just
for the untrained to use, just click
and responsibilities of your EOC
demographics, local laws.
can become your plan and the work is
done for you. You supply the
of procedures including those used
for nuclear and radiological events
to navigate, select the procedure,
click and you are there.
Includes the things most emergency
Resource requests and processing
Shelters and shelter population
more information, connect to the
internet and just click. FEMA,
Chemtrec, NOAA and more.
are links throughout EPlan to help
guide you through the maze of
information available to you.
the research for you, locate the
information and you simply click.
simple, it is designed that way. It is
easy to modify with some simple training
and you can make changes as your needs
change, and you can do the
modifications, so your plan is updated
when you want it to be. EPlan will teach
you all you need to know, in less than
an hour, how to update and modify your
plan. More importantly we will stand
behind you, providing you updates, more
checklists, more references, more links.
It is all included in the purchase
price. No hidden cost. We can simply
email you the changes or you can go
online and get them from the website. No
more waiting on someone to deliver it to
you. You can do the updates, no more
waiting on a technician. Simple setups
that run automatically.
EPlan is written with “off the shelf”
software. No more hype from some
computer whiz. We will tell you what it
is and you can buy it at a local
software store, or we can get it for
you. Whichever is more cost effective
Need additional Emergency Management
work in your community? We can probably
help you with that too. Our no
obligation estimates will give you a
budget figure you can work with. Tell us
what you need, and then try us.
If you are not 100% satisfied with any
product or service, you pay nothing.
Simple Product Warranty
warrants its products to be free of
defects in workmanship for a period of
three (3) years from date of delivery to
the original client.
EPlan LLC further warrants that customer
satisfaction must be 100% and that
customer has the right to return the
product for full refund for a period up
to and including ninety (90) days from
date of delivery by EPlan LLC to the
customer. No reason for the return of
product shall be required.
EPlan LLC does not warrant
defects in workmanship for any third
party software or hardware, nor does
EPlan LLC warrant product suitability
for the customer.
been extensively tested with numerous
computers, brands of computers,
processor speeds, networks, network
environments, internet and stand alone.
Good performance can be achieved with
the minimum specifications listed
Difficulty will be encountered with
various functions of EPlan should the
user decided to use software or computer
hardware that falls below these
minimums. Below minimums will cause the
program to be slow and it some very rare
cases, cease operation until the memory
cache is cleared. Clearing memory cache
or other systems issues must be resolved
by contacting your System Administrator.
Not Included with
Pentium III or higher
RAM (256 preferred)
Win98/2000/ME/NT/XP/Vista or Server
free hard disk space
Internet Explorer 5.0 or higher
Professional 2000 or higher (Access,
Front Page, Excel, etc.).
Information Services (IIS)
- SQL Server
or SQL Express
Editor (Front Page, Dreamweaver,
Expression Web, etc.)
Using Internet Explorer
operates just like a web page. If you
are familiar at all with the internet
and using Internet Explorer 5.0 or
higher, then navigating EPlan will be
very simple for you.
is briefly discussed in this manual.
Editing is reserved for Administrators
and others that have been given
privileges by your agency to do this.
Who has or does not have editing
privileges is a matter of internal
policy of your agency, company, or
department and not EPlan.
Simply click on the menu item on the
left you wish to go to.
If you are not familiar with Internet
Explorer 5.0 or higher, please take a
few moments to become familiar with the
features of this powerful internet
browser. If you do not already have
Internet Explorer 5.0 or higher you may
download a free copy
directly from the internet by accessing
Please notice there is no www in front
of Microsoft. This is intentional.
Microsoft changed its website address in
2002. Once you have reached the
Microsoft site you can then select
Downloads and choose the version of
Internet Explorer you wish to download.
EPlan makes extensive use of the “Back”
and “Forward” keys located in the
Internet Explorer tool bar. Please
become familiar with these keys.
EPlan also makes use of the “Minimize
(-) Restore and Close (X) keys. Theses
keys are located in the upper right hand
corner of Internet Explorer. Using these
keys allows you to control the size of
the browser, or to close it.
One of the most important features in
understanding Internet Explorer is the
built in Help (F1) feature. If you have
questions regarding the use of Internet
Explorer features, EPlan recommends
using the Help key. Look for the Help
key (or button) on the standard
“toolbar” of Internet Explorer.
EPlan makes extensive use of something
called “hyperlinks”. Hyperlinks can be
thought of as nothing more than direct
shortcuts to places you want to go. In
some cases these links will take you to
a place in a document. Others may take
you directly to another document
entirely; still others may take you to
documents on the internet. It is
very important to use all
of the features and all of the
hyperlinks available to you in EPlan you
must be connected to the internet.
EPlan Menu is as simple as using your
mouse, placing the cursor over the
“button” on the menu and then clicking
on the “button” on the menu (i.e.:
example on the left), for the item you
wish to see. A single click is all you
need, but if you double click, that is
Your menu may appear different on your
version of EPlan. This was a choice of
your system administrator. Other menus
may have titles and not “buttons”.
and each “main” page was customized to
your agency’s requirements or requests.
Using the Menus
Emergency Plan menu of your program is
also a matter of choice of your system
administrator or program manager that
selected the type of menu that would be
used. Choices are an "expanding",
“collapsing” and a “non-collapsing”
"non-collapsing" menu is accessed by
clicking on any of the Main Menu
buttons. A new page is presented that
uses hyperlinks to connect you to the
documents. Some users prefer this type
of menu. EPlan gives you a choice.
For the purpose of
illustration the collapsing menu is used
here as an example.
the selection choices.
your mouse, place your cursor over
the word or words (i.e.: Concept of
Operations) and simply click.
menu will expand and you will be
able to proceed to the area of your
choice in the plan.
you expand the menu you will notice
numerous hyperlink choices. Simply
click on any link for the desired
collapse the menu again, click on
the Title selection again and that
portion of the menu will collapse.
the Data Base “button” on the main page
and you will be taken to a sub-menu for
the Data Base. Remember, you also have
the option of selection of database
items from the main menu. While your
Data Base menu may look slightly
different, the process is the same
regardless. See the example below. The
Data Base works differently than any
other function of EPlan. It assumes you
want to do one of several things. At
very least, it assumes you want to do
one of the following:
the menu choices.
the portion of the data base you
wish to see or work in.
your mouse, position the cursor over
sub-menu will then open.
the portion of the data base you
wish to see or work in.
data (or information) into the data base
is simple and straight forward. Lets
look at the example of “Damage
Assessment – Business”.
Enter Data by positioning your cursor on
Enter Data, now click and a data entry
form will appear that looks like this:
the image for a larger view
now type information onto the form. The
“rules” about how you enter information
such as using upper and lower case
letters or all upper case letters is
left to your System Administrator or
supervisor. EPlan suggests using upper
and lower case letters, as if you were
typing any other document. It simply
looks more professional.
Notice you can use
the “tab” key to advance to the next
data area, except when you
reach a “pull down” menu.
Pull down menus
require that you use the mouse to make
have finished all of the data you wish
to enter, look on the lower portion of
the screen for a button that looks like
on the button to add your data. You have
just saved the record.
wish to enter additional records, you
may do so now without returning to the
menu. Simply click on "Add New" and a
new entry screen will appear.
then display a “blank” data entry form,
just like the one you just filled out.
You can add records, as just described
or “redo” an entry. All from the tool
bar on your data entry form.
When you are
finished, simply close the data entry
form, using the
key at the top of the page.
when a data base screen is open that it
appears in front of the “Menu screen”.
This is perfectly normal. From this type
of menu, EPlan data base forms of all
types are designed so the user can
access multiple screens at the same time
and even move them separately if they
have a large screen projector or another
monitor attached to their computer. This
arrangement can be changed if the System
Administrator desires it.
form in EPlan has been designed for ease
information will then be broken down
into (in this case) by a name, such as a
business name. To search for a business,
simply enter the name of the business
and then click find. The Search (built
in) function of the data base will even
search for names that "sound like" or
even on partial spelling.
Additionally, you can also choose to
"show all". Show All is ideal for
Notice also that the “math” from the
data entry form has been performed for
you. This is another feature of EPlan to
make the use of the program easier for
you. Math or other calculations are made
by the database and imported directly
into the form so you do not have to have
a calculator to perform math or other
functions that would take time.
the image for a larger view
Once the database
finds the records, a list is presented
to you. Simply click on the record (in
this case the name of the business) and
a detail of the record will be
presented. Print the record if you
desire by clicking "print" from your
browser menu. Here is an example:
the image for a larger view
Functions in Data Entry and Search/Edit
Both data entry
and search/edit screens have several
functions that are important to you.
These functions help you to navigate
records, find unique records, find
records that are like what you are
searching for and more. Here we will
explore several options and short cuts.
Home is perhaps one of the most
important keys you will have on the
data screens. Simply using the
"back" key does not work very well.
The reason is simple. Security.
There are numerous security features
built in to EPlan. This is one of
them. It makes your data more secure
and "challenges" someone that may
wish to tamper with your data from
an outside source. When you have
finished entering or searching or
editing data, simply click on Home
to be taken back to the main menu.
Even from a data entry screen you
can search for a record. This
function is available on all Enter
Data screens. This function is there
only for your convenience. If you
are in the middle of entering
information it is not
recommended that you begin a search.
Doing this will cause you to loose
the information you have already
Add means the same thing as save. To
add or save a record simply click
To cancel the record (thus not
adding or saving it) simply click
If you have been given privileges to
do so, from any record that has been
retrieved from a Search/Edit screen
you may delete a single record.
Administrators may delete all
records in certain tables.
Search by gives you numerous options
on how to search for data. In the
example below we have used the
Search/Edit function for Damage
Assessment - Residential.
Notice the small "pull down menu" on
the left, under Search Housing
Losses By: In this case you can
search by choosing:
Occupant like... (the last name
of a person)
All... (this shows all listings
regardless of name, address or
EPlan's database does a lot of
automatic calculations. When you
enter figures in damage assessment
(as an example) the totals are
calculated for you when you add the
record and the new total of all
records is displayed. This is done
to anticipate that there will be
numerous users entering data at the
same time through a network or via
the internet. When you delete
records or edit records these
calculations are also automatically
performed for you. The new totals
will be posted as you edit or delete
There is not one. This is because of
the unique characteristics of
emergency services and the tendency
to use a lot of "shorthand". What
you enter, the way you enter it, is
how the computer will store the
function of the database is the use of
the % (or percent) sign. Entering the %
sign and then clicking Find, is the same
as using "Show All". It is just faster.
you are familiar with the login screen.
This log in requires your user name and
password. This is for security reasons.
Please do not share your unique user
name and password with anyone. The name
and password you use have privileges
attached to them. Compromising the use
of user names and passwords compromises
There may be times
when it is necessary for you to log out
of EPlan and not log off your computer
entirely. Going off duty is one example.
You can log out so a new user can log in
and use their user name and password. To
log out, simply go to the main menu and
click on the Log Out button, usually
found at the bottom of your main menu.
When you click on log out the link then
displays a new login screen.
function of EPlan is a “keyword” search
function. What this means is that you
can search for keywords such as tornado,
county, emergency or any similar
keyword. There are over 1,500 keywords.
You can even combine keywords such as
emergency AND management.
word or words you wish to search for in
the blank space, then click the
"glasses" or simply press enter from
your keyboard. A list of "found
documents" that contain the keyword or
phrase will be returned. You may click
on the "keyword" link to display the
This search will search for the document
only, not a specific place in a
document. For better search results, try
using keywords such as tornado,
hurricane, water, etc.
have found the specific document the
word or phrase can be found easily by
doing the following:
Internet Explorer toolbar, locate
Find (on this page)
the word or phrase you wish to find
Continue to click Find Next until
you have reached that portion of the
document you wish to see.
operates just like any web page site
would. Simply clicking on the link name
will take you to the website, assuming
you are connected to the internet. If
your internet connection is not
automatic, EPlan recommends connecting
to the internet when you first start the
have questions about EPlan or a function
of EPlan, please call or email. If your
need is urgent call or page EPlan.
695 Garden Valley Road
Statesville, North Carolina 28625
704.546.2703 or 704-880-7553
Visit our website
for more information, Administrator
manual or updated files.